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CareFlex Privacy Policy

1. Introduction

This privacy policy explains how CareFlex (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website, apply for healthcare financing, or communicate with us.

By using the CareFlex platform, you agree to the terms set out in this policy.

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2. Information We Collect

We may collect and process the following types of personal information:

a. Information You Provide Voluntarily

  • Full name, ID number, email, phone number

  • Employment and income details (e.g., payslips, job title)

  • Medical or procedural information needed to assess your application

  • Communication records (emails, queries, support requests)

 

b. Information Collected Automatically

  • IP address, browser type, operating system

  • Pages viewed, time spent on site, and referring URLs

  • Cookies and similar technologies (see Section 7)

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3. How We Use Your Information

We use your information to:

  • Assess your eligibility for CareFlex services

  • Facilitate access to healthcare procedures

  • Communicate with you about your application or repayment schedule

  • Perform risk and affordability assessments

  • Improve our website, services, and user experience

  • Comply with legal obligations and reporting requirements

 

4. Sharing Your Information

Your personal information may be shared with:

  • Healthcare providers to confirm service delivery

  • Your employer for payroll-linked deductions

  • Third-party service providers for secure data processing, verification, or communication

  • Regulatory or legal authorities, if required by law

 

We never sell your data to third parties.

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5. Your Rights

You have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict how we process your data

  • Withdraw consent (where applicable)

  • Request data portability

 

To exercise your rights, please contact: privacy@careflex.co.za

 

6. Data Protection & Security

We take reasonable technical and organizational measures to safeguard your personal information, including encryption, secure servers, and access controls. Data is processed in accordance with South Africa’s Protection of Personal Information Act (POPIA).

 

7. Cookies

We use cookies and similar technologies to:

  • Analyze how users interact with our site

  • Improve performance and usability

  • Tailor content based on usage

You can manage or disable cookies through your browser settings.

 

8. Children’s Privacy

CareFlex is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

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9. Changes to This Policy

We may update this privacy policy as our services evolve. Significant changes will be posted on our website with an updated “last revised” date.

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10. Contact Us

For any questions or concerns about this policy, contact:
support@careflex.co.za

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